Return and Exchange Policy:
1. No Returns or Exchanges
Due to the nature of cosmetic products, we do not offer returns or exchanges for any items purchased.
All sales are final once the product has been shipped.
2. Non-Returnable Items
All items, including sale items, regularpriced items, and promotional products, are nonreturnable and nonexchangeable.
3. Unopened Products
Even if products are unopened and unused, we cannot accept returns or exchanges due to hygiene and safety reasons.
4. Change of Mind
We do not offer returns or exchanges due to a change of mind, shade preference, or product choice. Therefore, carefully review your order before finalizing to ensure all product is correct.
Customer Responsibility:
a. Customers are responsible for carefully reviewing their order before finalizing the purchase.
b. Ensure you are available on your provided contact number when the shipping company attempts to contact you.
c. Inspect your package immediately upon receipt and report any issues within 24 hours.
d. Provide accurate and complete shipping information to avoid delivery issues.
e. Respond promptly to any communication from That Makeup or the shipping company regarding your order.
Please note that this policy is in place to ensure the quality and safety of our products for all customers. If you have any questions or concerns, please contact our customer service team at contactus@shopthatmakeup.com. We are here to assist you and ensure your satisfaction withThat Makeup products. This policy is subject to change without prior notice.
