Replacement Policy:
1. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us at contactus@shopthatmakeup.com within 24 hours of delivery. Include your order number, a description of the issue, and clear photos of the damaged/incorrect product.
Claims must be submitted with photographic evidence within 24 hours of receiving the product.
2. Replacement Process
After reviewing your claim, if approved, we will arrange for a replacement of the damaged or incorrect item at no additional cost.
Replacements are subject to stock availability.
3. Proof of Purchase
An original proof of purchase (order confirmation email) is required for all replacement requests as per policy.
4. Processing Time
Approved replacement requests are typically processed within 7-10 business days.
5. Delivery Charges for Replacements
If a replacement is approved, That Makeup will cover the shipping cost for the replacement item.
6. Quality Assurance
All our products undergo strict quality checks before shipping to ensure they meet our high standards.
We take great care to ensure all products are in perfect condition before shipping.
Please note that this policy is in place to ensure the quality and safety of our products for all customers. If you have any questions or concerns, please contact our customer service team at contactus@shopthatmakeup.com. We are here to assist you and ensure your satisfaction withThat Makeup products. This policy is subject to change without prior notice.
