Shipping Policy:

1. Order Processing

– Orders are processed within 2-3 business days of receipt.
– Orders are not shipped on weekends or public holidays.

2. Shipping Methods and Costs

– We offer standard delivery within Pakistan for a flat rate of PKR 200.
– Delivery time is typically 5-7 business days from the date of dispatch.

3. Payment Methods

– We currently accept Cash on Delivery (COD) and bank transfers.

4. Order Tracking

– Once your order is dispatched, you will receive a tracking number via email.
– You can use this number to track your package on the courier’s website.

5. Shipping Destinations

– We currently only ship within Pakistan.

6. Address Accuracy

– Please ensure your shipping address is complete and accurate.
– That Makeup is not responsible for packages lost or delayed due to incorrect address information.

7. Delivery Attempts

– The courier will attempt delivery twice.
– If delivery is unsuccessful after two attempts, the package will be returned to our warehouse.

8. Order Cancellation

– Orders can be cancelled within 24 hours of placement by contacting us via email.
– Once an order has been shipped, it cannot be cancelled.

Please note that this policy is in place to ensure the quality and safety of our products for all customers. If you have any questions or concerns, please contact our customer service team at contactus@shopthatmakeup.com. We are here to assist you and ensure your satisfaction withThat Makeup products. This policy is subject to change without prior notice.

Refund Policy:

1. No Cash Refunds

– No cash refunds will be provided under any circumstances.

2. Store Credit

– In exceptional cases where a replacement cannot be provided, we may issue store credit at our discretion.

3. Delivery Charges

– Delivery charges for the original order are non-refundable.

Please note that this policy is in place to ensure the quality and safety of our products for all customers. If you have any questions or concerns, please contact our customer service team at contactus@shopthatmakeup.com. We are here to assist you and ensure your satisfaction with That Makeup products. This policy is subject to change without prior notice.

Replacement Policy:

1. Damaged or Incorrect Items

– If you receive a damaged or incorrect item, please contact us at contactus@shopthatmakeup.com within 24 hours of delivery.
– Include your order number, a description of the issue, and clear photos of the damaged/incorrect product.
– Claims must be submitted with photographic evidence within 24 hours of receiving the product.

2. Replacement Process

– After reviewing your claim, if approved, we will arrange for a replacement of the damaged or incorrect item at no additional cost.
– Replacements are subject to stock availability.

3. Proof of Purchase

– An original proof of purchase (order confirmation email) is required for all replacement requests as per policy.

4. Processing Time

– Approved replacement requests are typically processed within 7-10 business days.

5. Delivery Charges for Replacements

– If a replacement is approved, That Makeup will cover the shipping cost for the replacement item.

6. Quality Assurance

– All our products undergo strict quality checks before shipping to ensure they meet our high standards.
– We take great care to ensure all products are in perfect condition before shipping.

Please note that this policy is in place to ensure the quality and safety of our products for all customers. If you have any questions or concerns, please contact our customer service team at contactus@shopthatmakeup.com. We are here to assist you and ensure your satisfaction withThat Makeup products. This policy is subject to change without prior notice.

Return and Exchange Policy:

1. No Returns or Exchanges

– Due to the nature of cosmetic products, we do not offer returns or exchanges for any items purchased.
– All sales are final once the product has been shipped.

2. Non-Returnable Items

– All items, including sale items, regular-priced items, and promotional products, are non-returnable and non-exchangeable.

3. Unopened Products

– Even if products are unopened and unused, we cannot accept returns or exchanges due to hygiene and safety reasons.

4. Change of Mind

– We do not offer returns or exchanges due to a change of mind, shade preference, or product choice. Therefore, carefully review your order before finalizing to ensure all product is correct.

Customer Responsibility:

– Customers are responsible for carefully reviewing their order before finalizing the purchase.
– Ensure you are available on your provided contact number when the shipping company attempts to contact you.
– Inspect your package immediately upon receipt and report any issues within 24 hours.
– Provide accurate and complete shipping information to avoid delivery issues.
– Respond promptly to any communication from That Makeup or the shipping company regarding your order.

Please note that this policy is in place to ensure the quality and safety of our products for all customers. If you have any questions or concerns, please contact our customer service team at contactus@shopthatmakeup.com. We are here to assist you and ensure your satisfaction withThat Makeup products. This policy is subject to change without prior notice.