ORDERING AND PAYMENT
1. How can I place an order with ThatMakeup?
You can place an order easily through our website at www.shopthatmakeup.com. Browse our products, add items to your cart, and proceed to checkout.
2. What payment methods do you accept?
We currently accept Cash on Delivery (COD) and bank transfers.
3. Do I need to create an account to place an order?
While creating an account is not mandatory, we recommend it as it allows you to track your orders easily.
4. How do I confirm my Cash on Delivery (COD) order?
Once you place a COD order, you'll receive an email confirmation with the exact amount to be paid. If you don't receive this email, please check your spam folder or contact our customer service.
5. Can I modify or cancel my order after placing it?
Orders can be cancelled within 24 hours of placement by contacting our customer service. Once an order has been shipped, it cannot be cancelled or modified.
Shipping and Delivery
6. Where does ThatMakeup ship to?
Currently, we only ship within Pakistan.
7. How much are the delivery charges?
We offer standard delivery within Pakistan for a flat rate of PKR 200.
8. How long will it take for my order to arrive?
Typically, orders are delivered within 3-5 business days from the date of dispatch.
9. How can I track my order?
Once your order is dispatched, you'll receive a tracking number via email. You can use this number to track your package on the courier's website.
10. What should I do if I haven't received my order confirmation email?
If you haven't received a confirmation email within 24 hours of placing your order, please contact our customer service team.
11. Do you ship on weekends and public holidays?
No, orders are not processed or shipped on weekends or public holidays.
Returns, Exchanges, and Replacements
12. What is your return and exchange policy?
Due to the nature of cosmetic products, we do not offer returns or exchanges for any items purchased. All sales are final once the product has been shipped.
13. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us at contactus@shopthatmakeup.com within 24 hours of delivery. Include your order number, a description of the issue, and clear photos of the damaged/incorrect product. Claims must be submitted with photographic evidence within 24 hours of receiving the product.
14. Can I return unopened products?
Even if products are unopened and unused, we cannot accept returns or exchanges due to hygiene and safety reasons.
15. Do you offer refunds?
We do not offer cash refunds under any circumstances. In exceptional cases where a replacement cannot be provided, we may issue store credit at our discretion.
16. How does the replacement process work?
After reviewing your claim, if approved, we will arrange for a replacement of the damaged or incorrect item at no additional cost. Replacements are subject to stock availability.
17. How long does the replacement process take?
Approved replacement requests are typically processed within 7-10 business days.
18. Do I need to pay for shipping on replacement items?
If a replacement is approved, ThatMakeup will cover the shipping cost for the replacement item.
19. What if I change my mind about a product I've ordered?
We do not offer returns or exchanges due to a change of mind, shade preference, or product choice. We encourage you to carefully review your order before finalizing to ensure all details are correct.
Product Information
20. Are ThatMakeup products cruelty-free?
Yes, all our products are cruelty-free.
21. Do your products have expiration dates?
Yes, all our products have expiration dates. We recommend checking the packaging for specific product shelf life.
22. Are your products safe for sensitive skin?
While our products are formulated to be gentle, we always recommend doing a patch test before using any new product, especially if you have sensitive skin.
23. Do your products contain fragrance?
Some of our products may contain fragrance. For specific product information, please check the ingredient list on our website or product packaging.
24. Are ThatMakeup products safe to use during pregnancy?
While our products are formulated with safe ingredients, we always recommend consulting with your healthcare provider before using any cosmetic products during pregnancy.
25. Do you conduct quality checks on your products?
Yes, all our products undergo strict quality checks before shipping to ensure they meet our high standards. We take great care to ensure all products are in perfect condition before shipping.
Customer Service and Responsibility:
26. How can I contact ThatMakeup customer service?
You can reach our customer service team via email at contactus@shopthatmakeup.com
27. What should I do if I have a complaint about a product?
Please contact our customer service team with details about your complaint within 24 hours of receiving the product. We take all feedback seriously and will work to resolve any issues.
28. What information do I need to provide for a replacement request?
An original proof of purchase (order confirmation email) is required for all replacement requests as per our policy.
29. What should I do when my order arrives?
Inspect your package immediately upon receipt and report any issues within 24 hours. Ensure you are available on your provided contact number when the shipping company attempts to contact you.
30. Do you offer samples or trial sizes of your products?
Currently, we do not offer samples or trial sizes. However, we provide detailed product descriptions and images on our website to help you make informed decisions.
Promotions and Discounts:
31. Do you offer any discounts or promotional codes?
We occasionally offer special promotions and discounts. To stay updated, please subscribe to our newsletter and follow us on social media.
Additional Questions:
32. How can I ensure the authenticity of ThatMakeup products?
All authentic ThatMakeup products are sold exclusively through our website. If you have concerns about authenticity, please contact our customer service.
33. Do you offer international shipping?
Currently, we only ship within Pakistan. We hope to expand our shipping options in the future.
34. How can I become a ThatMakeup affiliate or brand ambassador?
We're always looking for passionate individuals to represent our brand. Please check our website for any open opportunities or contact us for more information.
